Support

How can we help?

Email support@inoutcheckin.com and we'll get back to you, usually within one working day. If you work for a company that uses InOut-CheckIn, your manager can solve most account questions straight away.

I can't sign in

On the sign-in screen, choose Email, type your work email and tap Set or reset password. We'll email you a link. Check your spam folder too. If no email arrives, ask your manager to check the address they used and to send the invitation again.

If you sign in with your phone number, choose Phone and code and use the code your manager gave you. A code works once: if you've signed out or have a new phone, ask your manager for a new code.

"Your account is on another phone"

Your account works on the first phone you signed in on. If you have a new phone, ask your manager to release your old one from your page in Employees, then sign in on the new one.

I can't check in

• Make sure location is allowed for InOut-CheckIn in your phone's settings.
• You need to be inside your branch's check-in area. If you are and it still refuses, your manager can check the area in Organisation. Field staff can check in anywhere.
• Turn off any fake-location or mock-location app.
• If your branch uses QR check-in, tap Check in and scan the code on the branch's tablet. Each code works once and changes every 10 seconds, so scan the one on the screen now, with your phone online. If the tablet shows no code, tell your manager.

Location sharing (field staff)

If your company has set you up as field staff, your location is shared while you're checked in, after you agree, and a notification shows the whole time. It stops when you check out. If the app says sharing is off, open InOut-CheckIn and tap Share my location.

I forgot to check in or out

Ask your manager. They can correct check-in times from the attendance view.

For business owners

QR check-in tablets. Once QR check-in is on, set up a tablet in Organisation: choose the branch, set an exit PIN, and type the tablet code on the tablet (Sign in, then Set up a check-in tablet). To lock it to the app, turn on App pinning on Android, or Guided Access on an iPad, and keep it plugged in.

To start using InOut-CheckIn, request access for your company. For anything else, including closing your account or getting a copy of your data, email support@inoutcheckin.com.